Job description
Pullman is a leading provider of HGV maintenance and repair services, trusted by the UK’s largest commercial fleet operators for over 30 years.
We are proud to offer a comprehensive range of fleet solutions, including servicing, repairs, compliance management, and emergency support, ensuring vehicles stay on the road and businesses keep moving.
Job Overview
Are you a Service Manager looking for a new exciting role in a growing and expanding business? We are looking for a Service Manager to join team in Maltby.
Hours: Monday to Friday – 8am – 5pm
Responsibilities:
- Ensure that suppliers/internal workshops operate in line with our safe systems of work, and all legislative and H&S processes are followed.
- Ensure all customer KPI are delivered.
- Manage all KPIs, costs, productivity and compliance measures in line with targets.
- Plan and deploy sufficient resources to ensure the business delivers contractual obligations & internal financial KPI
- Setting the standards of compliance, behaviours and work ethics that place the customer at the heart of everything we do.
- Build and maintain strong customer relationships.
- Utilise your technical experience & qualifications in order to reduce cost and maximise revenue streams.
- Drive operational excellence against Company standards reducing operating cost, improving efficiencies, identifying, developing and sharing best practice across the network.
- Create and implement plans to drive improved engagement with your team & network.
What you’ve got
- Refrigeration/ HGV background preferred but not essential
- Experience of workshop management
- Ability to motivate and coach a team identifying areas for improvement
- Experience of delivering high levels of quality and service to customers inc KPI’s.
- Commercial acumen and the ability to identify and implement improvement opportunities.
- Sound knowledge of H&S fundamentals in workshops and transport/veh compliance legislation.
- Analytical, problem solver and results driven.
- Ability to travel to other sites within the UK as needed.
- Full UK Driving Licence.
Benefits:
- Opportunity to join a growing organisation
- £1000 refer a friend scheme
- Retail discounts
- Cycle to Work Scheme
- Medical benefits
- Life assurance
- 24/7 employee support service
- Ongoing reward and recognition schemes
Pullman recognise Equity, Diversity & Inclusion as a key part of our People Strategy. We welcome applications from all suitable qualified persons – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs.