Privacy Policy

Effective Date: 23 May 2025

1. Introduction

Your privacy matters to us. This Privacy Policy explains how Pullman Fleet Solutions Limited (“Pullman”, “we”, “our” or “us”) collects, uses, stores, and shares your personal data when you interact with us, including when you visit our website www.pullmanfleet.com. We are committed to protecting your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Data Controller:

Pullman Fleet Solutions Limited
1 Water Vole Way, Doncaster, DN4 5JP

Email: data@pullmanfleet.com

Phone: 01302 238943

Company Registration No: 11057057

3. What Personal Data We Collect

We may collect and process the following data:

• Identity Data – name, job title, company name
• Contact Data – email address, phone number, postal address
• Technical Data – IP address, browser type, operating system
• Usage Data – website interactions, page views, referral URLs
• Marketing Preferences – opt-ins or opt-outs for communications

4. How We Collect Your Data

We collect data from:

• Direct interactions – when you contact us via forms, phone, or email
• Third-party tools – including WhatConverts for lead tracking and Google Analytics for performance monitoring
• Public sources – e.g., LinkedIn or Companies House for B2B outreach
• For information on cookies and tracking technologies, please see our Cookie Policy.

5. Why We Process Your Data (Legal Basis)

We process your personal data under one or more of the following legal bases:

• Consent – for marketing or non-essential cookies
• Contractual necessity – to respond to enquiries or deliver services
• Legal obligation – to meet regulatory or statutory requirements
• Legitimate interests – to improve our services, generate leads, and operate our business effectively

6. How We Use Your Data

We use your data to:

• Respond to enquiries and provide requested information
• Track leads and measure campaign performance
• Improve the functionality and content of our website
• Send you marketing communications (with your consent)
• Record and transcribe calls made to our business numbers for quality assurance, training, and lead attribution purposes. These transcriptions are processed securely and only accessible by authorised personnel.

7. Sharing Your Data

We do not sell your personal data. We may share it with:

• Service providers – including website hosts, WhatConverts, analytics platforms (e.g. Google Analytics), and marketing software providers
• Legal authorities – if required by law or regulation
• All third parties we work with are contractually bound to safeguard your data.

8. Data Retention

We only retain personal data for as long as necessary. For example:

• Form submissions and enquiry data – retained for 1 month
• Marketing preferences – retained until you opt out
• Website logs – typically retained for up to 12 months for analytics
• We securely delete or anonymise data once it’s no longer required.

9. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent (where applicable)

To exercise your rights, contact us at data@pullmanfleet.com with the subject line “Data Rights Request”.

10. Data Transfers Outside the UK

Where data is transferred outside the UK (e.g. via Google), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections are in place.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the effective date shown at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Pullman Fleet Solutions
1 Water Vole Way, Doncaster, DN4 5JP

Email: data@pullmanfleet.com

Phone: 01302 238943